Stars Account FAQ

I created a Stars account prior to January 1, 2014. Can I log in?

You may be able to log in, but you will have to verify the account. The account's username must be an email address, and you must have access to that email.

How do I verify my old account if my username is an email address and I can access email with it?

At the top of the login page, click to request a new password. You will receive a link in your email that will let you choose a new password and log in.

What if I am unable to verify my account?

In this case, please create a new account. Be sure that your username is an email address that you use, since that is how Stars will communicate with you. After you've entered your personal information, if we detect that you previously had an account, then the two may be merged. This will not affect your ability to log in or change any information you have entered.

I sent in a hard copy application but I want to upload my documents, how do I do that?

In this case, please create a new account. You will need to submit an online application (It is okay that you do both). After you have submitted your online application, you will have the opportunity to upload your documents.